Booking terms

Who you are booking with

Charis events are organized by VerdanTech, and your booking is an agreement with VerdanTech.

Our address is The Willows Office Park, Unit 33-F3, Simon Vermooten Road, Die Wilgers, Pretoria, 0184.

Questions about an event or a booking go to hello@charis.net.za, or telephone +27 79 308 3651.

Prices

Prices are shown in South African rand, per place, on the event page and again before you confirm. The amount shown at checkout is the amount you pay. Some events are free, and organizers may issue complimentary places.

VerdanTech is not registered for value-added tax, so no VAT is added to the price and none is shown separately on your confirmation.

How a booking is made

• You enter who is coming, review the total and the cancellation terms, and accept them.
• Your places are then held for a short period, shown on screen, so that you can pay without losing them.
• For a paid event you are sent to Payfast to pay. Card details are entered on Payfast's page and never reach Charis.
• Your booking is confirmed when Payfast confirms the payment to us directly, not when your browser returns from Payfast. Returning to the site without a confirmation does not mean the payment failed; the page updates when the confirmation arrives.
• A free booking is confirmed immediately.

Your confirmation

We email a confirmation with a reference, the attendees and the terms you accepted. If you booked without an account, the link in that email is how you view or cancel the booking, so keep the email. It works until thirty days after the event.

If you cannot come

• Cancel from your booking page, or reply to the confirmation email. You can cancel some attendees and keep others.
• What you get back depends on the cancellation terms shown for that event, which you accepted at checkout.
• An organizer decides each request under those terms and records the decision. Where a refund is due, a finance administrator processes it through Payfast and records the reference. Refunds go back to the card used and can take several working days to appear.
• Places cannot be transferred to another person through the site. Ask the organizers if you want someone to take your place.
• Telling us early matters: it frees the place for someone on the waiting list, and the venue is usually committed on a headcount.

If we change or cancel an event

If an event is cancelled, every booking is cancelled, everyone who booked is emailed, and paid bookings are refunded in full without your having to ask. If the time, date or venue changes materially, we email you so you can decide whether to keep your place or cancel for a full refund.

Payments that arrive late or fail

If a payment fails or you abandon checkout, no place is booked and the hold simply lapses. If a payment reaches us after the hold has lapsed and the event has since filled, we do not quietly overbook and we do not keep your money: the booking is held for an organizer, who will either confirm your places or arrange a full refund, and you are told either way.

Waiting list

When an event is full you can join the waiting list. If a place frees, the organizers invite you by email. An invitation is not a reservation: the place is yours when you complete the booking.

On the day

• Bring the name each place was booked under; the organizers check attendees in by name.
• Dietary requirements you give are passed to the caterer as a list of requirements only.
• Not arriving without cancelling is treated under the event's cancellation terms, which usually means no refund.

Questions

Write to hello@charis.net.za and quote your booking reference. How we handle the personal information in a booking is described in the privacy notice.